Communication Center

Customer-by-customer action workspace across WhatsApp, SMS, AI voice, email and human follow-up

Channel Fallback Logic
Automated routing
Customer is reached on the first channel that succeeds.
WhatsApp
Step 1
Attempted first for all conversations
SMS
Step 2
Fallback if WhatsApp not delivered / unavailable
AI Voice
Step 3
Triggered if no response within SLA window
Email
Step 4
For documents, quotations and recaps
Human
Step 5
Escalated to consultant if automation fails
Ahmed Al-Saud
AI Voice Call
AnsweredToday 08:15● Positive

Confirmed appointment for Saturday 4:00 PM, requested location pin.

Vehicle: Chevrolet Tahoe Z71 2025
Outcome: Appointment Confirmed
Next: Send Location
Open Lead
Mohammed Al-Ghamdi
WhatsApp
RepliedToday 09:42● Neutral

Asked about 0% financing options and trade-in valuation for current car.

Vehicle: Chevrolet Silverado 1500 LTZ
Outcome: Reschedule Requested
Next: Confirm Slot
Open Lead
Abdullah Al-Otaibi
SMS
SentToday 10:15● Negative

Requested reschedule from Thursday to Friday evening due to travel.

Vehicle: GMC Yukon Denali Ultimate
Outcome: Qualified
Next: Send Quotation
Open Lead
Khalid Al-Harbi
Email
SentToday 11:42● Positive

Test drive feedback: very positive, comparing with one competitor.

Vehicle: Chevrolet Equinox RS 2025
Outcome: Quotation Sent
Next: Escalate to Consultant
Open Lead
Faisal Al-Qahtani
AI Voice Call
AnsweredToday 12:15● Neutral

Did not pick up. Voicemail left with callback request.

Vehicle: GMC Sierra 1500 AT4X
Outcome: No Answer
Next: Retry Call
Open Lead
Yasser Khan
WhatsApp
ReadToday 13:42● Negative

Confirmed appointment for Saturday 4:00 PM, requested location pin.

Vehicle: Chevrolet Traverse High Country
Outcome: Appointment Confirmed
Next: Send Location
Open Lead
Omar Siddiqui
SMS
SentToday 14:15● Positive

Asked about 0% financing options and trade-in valuation for current car.

Vehicle: GMC Acadia Denali
Outcome: Reschedule Requested
Next: Confirm Slot
Open Lead
Bilal Malik
Email
SentToday 15:42● Neutral

Requested reschedule from Thursday to Friday evening due to travel.

Vehicle: Chevrolet Corvette Stingray
Outcome: Qualified
Next: Send Quotation
Open Lead
Imran Raza
AI Voice Call
AnsweredToday 16:15● Negative

Test drive feedback: very positive, comparing with one competitor.

Vehicle: Chevrolet Tahoe Z71 2025
Outcome: Quotation Sent
Next: Escalate to Consultant
Open Lead
Usman Qureshi
WhatsApp
FailedToday 17:42● Positive

Did not pick up. Voicemail left with callback request.

Vehicle: Chevrolet Silverado 1500 LTZ
Outcome: No Answer
Next: Retry Call
Falling back to next channel
Open Lead
Bandar Iqbal
SMS
SentToday 08:15● Neutral

Confirmed appointment for Saturday 4:00 PM, requested location pin.

Vehicle: GMC Yukon Denali Ultimate
Outcome: Appointment Confirmed
Next: Send Location
Open Lead
Hassan Tariq
Email
SentToday 09:42● Negative

Asked about 0% financing options and trade-in valuation for current car.

Vehicle: Chevrolet Equinox RS 2025
Outcome: Reschedule Requested
Next: Confirm Slot
Open Lead
Bilawal Hussain
AI Voice Call
AnsweredToday 10:15● Positive

Requested reschedule from Thursday to Friday evening due to travel.

Vehicle: GMC Sierra 1500 AT4X
Outcome: Qualified
Next: Send Quotation
Open Lead
Zayan Al-Mutairi
WhatsApp
DeliveredToday 11:42● Neutral

Test drive feedback: very positive, comparing with one competitor.

Vehicle: Chevrolet Traverse High Country
Outcome: Quotation Sent
Next: Escalate to Consultant
Open Lead